Onsite Virus recovery and software troubleshooting
There are numerous reasons why a computer may not perform properly. Certainly one of the most common is a virus/malware infection. Hard drives will also fail more frequently than most people realize, causing errors in any number of software programs including Windows itself. Onsite troubleshooting and repair is available for $75 per hour (one hour minimum for onsite work); most software and nearly all hardware problems can be identified and corrected within a single billable labor hour. Most computer repair technicians will not come to your home or place of business, and onsite repairs from big-name electronics stores cost well over $100 per hour.
If you are willing to drop off and pick up your computer to allow for overnight work, even most virus infections can be cleaned for a flat $75 fee. Please keep in mind that many viruses cannot be removed entirely without a complete format and fresh install of Windows.
Hardware upgrades are fairly straightforward, and I am only more than willing to talk customers through simple tasks such as upgrading memory or installing a new optical drive. For those who are uncomfortable opening the case of their own computer, I recommend dropping the machine off or having such upgrades done while other services are performed. It simply isn't normally worth $75 to most people for someone to come to their home and spend 5-10 minutes installing components.